FREQUENTLY ASKED QUESTIONS
SIZE GUIDE
Currently, we offer sizes Small and Medium. If you are in between sizes, we recommend going up a size.
Small: UK 6/8, EU 34/36, US 0/2
Medium: UK 8/10, EU 36/38, US 2/4
Our models
Carlota is 177cm and wears size Small. She is usually a size Small.
Haejar is 162cm and wears size Small. She is usually a size X-Small for tops and Small for bottoms.
SHIPPING
We deliver worldwide using reliable and fast shipping method.
All orders are shipped Fedex/UPS/DHL EXPRESS (delivery options vary depending on location).
Express shipping is $20 USD.
Shipping if FREE when you spend over $250 USD.
Orders are typically processed between 1-2 business days.
Once your parcel ships, we will send an email confirmation with tracking information.
Personalization orders can take up to 5-7 business days of processing.
We are unable to deliver to P.O. boxes.
Transit times may vary due to customs delays.
If you’re having trouble with your order, please don’t hesitate to contact us at info@andthenwedance.com
Currently, we do not ship to the following countries:
Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.
If you’re a domestic customer, head to our Korean website.
kr.andthenwedance.com
ORDER TRACKING
In order to track the status of your order and delivery, please log in and click on 'My Page' for details.
We also send you an email with tracking information once it ships out. You can find the tracking number in your email.
If you need help with tracking or further assistance, please email us at info@andthenwedance.com
DUTIES AND TAX
Import duties and taxes are not included in the price of the goods you purchase.
We do not have control over these charges as it is imposed by the destination country.
You will not always be required to pay duties or import tax but if required, you'll be notified by your local customs office.
Shipping fees do not include customs, VAT or duty fees. And then We Dance is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the recipient to pay.
Please note, if you decide not to pay import duties and taxes and choose to reject the parcel, you will not be eligible for a refund.
RETURN AND EXCHANGE POLICY (INTERNATIONAL)
If you would like to return an item, please email us at info@andthenwedance.com with your name, order number, with your return reason.
We will get back to you with a prepaid label.
All items must be returned new, unused and with all original packaging and tags attached within 10 days of order receipt.
We do not cover the cost of returns. If you decide to return your order, you will be required to pay $40 USD to cover the cost of return postage.
This will be deducted from your refund amount.
Return of defective items is FREE.
For exchanges, please return the item and place a new order.
Customized orders are final and non-refundable.
Returns that do not meet our policy will be sent back to you.
RETURN AND EXCHANGE POLICY (ORDERS WITHIN KOREA)
If you’re a domestic customer, head to our Korean website.
kr.andthenwedance.com
PERSONALIZATION SERVICE
We currently offer marquage personalization or your initials on our tennis tour bags for a small fee.
We offer 1 or 2 letters on the front or back of the bag in a variety of colors.
At this moment, marquage painting if only offered to 'Ashe/Wimbledon/Monte-Carlo Tennis Tour Bag' purchasers.
Every letter is hand-painted and thus requires time. Please allow up to a week for this process.
Please note the initials are permanent and cannot be removed.
PRODUCT CARE
Apparel
Hand wash cold or at 30ºC, wash separately, do not use softners or enzyme washing powders, do not wring, do not bleach, do not iron, do not machine dry, do not dry clean, flat dry in shade recommended, wash immediately after workout to avoid discoloration or stains.
Bag
Your bag may be cleaned with a slightly damp, soft cotton cloth, do not use solvents or abrasive cleaners, do not use leather creams, oil, polishes or conditioning products as this is faux leather. Do not drench bag. Wash out moist immediately if your bag gets wet.
We are not responsible for normal wear and tear, natural aging or any damages arising from accessories, consumable parts or products.
Please store it in the proper dust bag with add fillers to help preserve its shape.
PR / COLLABORATIONS / WHOLESALE / OTHER BUSINESS INQUIRY
Email us at nthen.we.dance@gmail.com for all business inquiries.